{"id":3650,"date":"2026-07-03T13:39:30","date_gmt":"2026-07-03T13:39:30","guid":{"rendered":"https:\/\/nextcitydigest.com\/?p=3650"},"modified":"2026-07-03T13:39:30","modified_gmt":"2026-07-03T13:39:30","slug":"michael-kors-and-ups-are-playing-hot-potato-with-my-687-refund-how-do-i-win","status":"publish","type":"post","link":"https:\/\/nextcitydigest.com\/?p=3650","title":{"rendered":"Michael Kors and UPS are playing hot potato with my $687 refund \u2014 how do I win?"},"content":{"rendered":"
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Q:<\/strong> I am at my wits\u2019 end trying to get a refund from Michael Kors for a lost package worth $687. UPS finished its investigation and declared the package lost, confirming in writing that the refund should come from the shipper, Michael Kors.<\/p>\n

Read more Our happy place: Why Bay Area residents love their backyards<\/a><\/p>\n

But Michael Kors keeps refusing, claiming \u201cproof of delivery,\u201d even though the photo UPS provided doesn\u2019t clearly show my package. I\u2019ve tried everything, and now its customer service agents are disconnecting my live chat when I contact them. I\u2019ve been told the claim is denied and this is the final answer. I feel like they now see me as a fraud. What can I do to get my money back?<\/p>\n

\u2014 Lina Mahmoud, Jersey City, N.J.<\/em><\/p>\n

A:<\/strong> Now here\u2019s a classic case of corporate miscommunication. Your retailer, Michael Kors, is hiding behind a questionable proof-of-delivery photo and appears to be ignoring UPS\u2019s own investigation results. And UPS is washing its hands of the entire incident.<\/p>\n

When UPS declared the package lost and compensated Michael Kors, the clock should have immediately started for your refund. Instead, you were trapped in a frustrating loop of denial.<\/p>\n

Come on.<\/p>\n

Your experience is a powerful reminder of the importance of self-advocacy when you\u2019re facing a corporate stonewall. When standard customer service channels fail, you have to be prepared to escalate your case to the people with the authority to solve it.<\/p>\n

You can find the executive contacts for Michael Kors and UPS on my consumer advocacy site, Elliott.org. A brief, polite email to the right person\u2014in your case, a manager at Michael Kors\u2014could move things in the right direction.<\/p>\n

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The key lesson here is to know when it\u2019s time to bypass the customer-service agent and contact someone in charge. And for you, that time is now. To do this effectively, always have a clear, written paper trail of all your attempts to resolve the issue with the company. Then, when regular channels deny your claim, send a polite, concise email to the company\u2019s executives. They have the authority and the incentive to resolve a brand-damaging problem quickly.<\/p>\n

You contacted me and I advised you to escalate your case, Within a day of appealing your case to an executive at Michael Kors, your refund was on the way.<\/p>\n

Your victory is a reminder of the power of persistence. Never take \u201cno\u201d for an answer when you know you are right. When a company fails you, you have to fight for your rights, because you are always your own best advocate.<\/p>\n

Christopher Elliott is the founder of Elliott Advocacy, a nonprofit organization that helps consumers solve their problems. Email him at chris@elliott.org or get help by contacting him at elliottadvocacy.org\/help.<\/em><\/p>\n

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UPS declares a woman’s $687 package lost, but Michael Kors refuses to refund her, playing a frustrating game of corporate hot potato. <\/p>\n","protected":false},"author":1,"featured_media":3649,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"yoast_head":"\nMichael Kors and UPS are playing hot potato with my $687 refund \u2014 how do I win? - Next City Digest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nextcitydigest.com\/?p=3650\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Michael Kors and UPS are playing hot potato with my $687 refund \u2014 how do I win? 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